Refund Policy
Returns
Regular, in-stock pieces may be returned within 14 days of delivery, provided they are unworn and returned in their original condition.
Custom and Commissioned Pieces
Custom and commissioned pieces are not eligible for return or refund, except in the case of damage or an error on my part.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery and include photos of the item and packaging. I will work with you to resolve the issue, which may include a replacement or full refund.
Refunds
Refunds are issued to the original payment method after the returned item has been received and inspected.
For eligible returns, the purchase price of the item will be refunded. The original shipping charge is not refundable, and the customer is responsible for return shipping.
For damaged or incorrect items, I will refund the full purchase amount, including original shipping, when a refund is the appropriate resolution.
How to Request a Return
Please contact me before sending a return so I can provide return instructions and the appropriate mailing address.
Christine Newton
Outback Keepsakes
Email: outbackkeepsakes@gmail.com

